In brief: Tailor-made language training solutions. Courses focus on Business Language for communications and can include international Business Etiquette where required. The exact structure and content of each course will be customised to meet the client’s needs.

Business Language Courses

At ICUT, our trainers have built a reputation as the best in the business. Our rates are incredibly competitive and we can cater for all types of language training, whether you want to learn the basics for a one-off trip, need to refresh your vocabulary for a conference abroad or require a very specialised language set.  We also provide a Business Course for people who need to learn the language of work.

Covering the Fundamentals

On top of what you would learn within a standard language course, at ICUT we want to deliver more! You can also learn how to talk about your job, answer the phone, make phone calls, send emails and introduce yourself in a businesslike way, as well as learn about the business practices and culture of the target country! At ICUT, we don’t do theoretical jargon; we only offer solid and practical support!

If you or your colleagues already have some language skills, ICUT can still provide an excellent cost-effective service.

For intermediate linguists, we offer an insight into:

• Formal letter-writing skills
• Presentations skills
• Practice negotiating,
• Conducting meetings in your target language

For those very advanced students, our trainers develop their skills into the particular business area they are pursuing.

ICUT trainers can offer one-to-one coaching or group teaching during office hours or in the evening.

ICUT’s language team regularly offers training in:

• French
• German
• Spanish
• Portuguese
• Italian
• Dutch
• Finish
• Swedish
• Danish
• Russian
• Other East European languages

We also offer training in Arabic, Hindi, Urdu, Mandarin and most mainstream Asiatic languages!

In the marketplace your colleagues cannot delay communications with the client. They can start communicating in their language with just a little knowledge, developed over time. ICUT can cater to your needs with the time you have available.

Modern teaching practices used by the trainers at ICUT are enjoyable and help your colleagues communicate, while increasing their language skills. It is important to remember that when your colleagues make mistakes it is all part of learning a language. However, your clients will appreciate your effort and people will make allowances, so don't worry, just let them get on with it.

When dealing in continental Europe, many in the United Kingdom and Ireland believe that the English language is all you need. While it is useful that many clients speak English, frankly it is not enough. You will do more business by understanding people, which means literally speaking their language. This will help you to develop your interpersonal relationships – leading in turn to a generation of new business.

How can we help your colleagues learn?

We believe that by integrating with your working life, learning will be more permanent and developmental, rather than compulsory. Remember we can offer our training in the daytime, evening or at weekends!

We consider the following:

• How much time will you assign for training each week or month
• What resources you have available (audio, video, workspace, manpower)
• The time your colleagues will have time for independent study

Not only will ICUT provide you with highly qualified and experienced professionals, we will also offer all relevant textbooks, audio tapes, worksheets and other relevant learning materials.

In consultation with your management, we will put together a plan to have your people working better and more efficiently in foreign markets.

It is not of paramount importance whether your company operates in the areas of business services, marketing, advertising, management, or financial services. If your company is developing business into the Middle East, ICUT offers no-nonsense guidance and support which will make a positive impact on your clients.

Remember; with ICUT your needs are what matters, and we take into consideration linguistics, literature and all the cultural issues which your people will encounter in the field. Get those details correct, and not only can your sales force function independently in the market, your clients will show their appreciation in the form of expanded trade!

There is no reason why high-level language skills should cost the earth. Our training will help your organisation open up numerous paths across the globe, in regions traditionally untapped by British, Irish and Western-European companies.

The ICUT language team consists of highly qualified and experienced professionals from a variety of corporate disciplines. They will work with you in Arabic, Urdu, Farsee and many other Asiatic and Far Eastern languages!

Contact ICUT today for your training programme, online or in-person.

In brief: This is costing companies thousands of pounds in wastage and lower productivity. Whatever an employee’s age or role, a good understanding of basic Maths and English skills are essential for effectiveness at work.

Doubtless, the most important benefit of a healthy training culture is that your staffs’ skills are formally recognised and your employees feel their contribution is valued. In the United Kingdom and Ireland, literacy and numeracy gaps have been highlighted by business at all levels and government; ICUT can offer a practical solution to this problem.

In the workplace literacy is not just about reading and writing; it includes key skills like accessing and interpreting information, understanding and working with numbers and communicating effectively with staff and customers. For example, a person promoted from shop floor to supervisor not only has to come to grips with new tasks but also has a higher literacy demand placed upon them. In this case, the newly promoted supervisor will be expected to write reports, make presentations and prepare budgets.

As a good employer, you may regularly send employees on courses to increase their skills. However, the course itself may also require higher reading and writing skills than the employee actually possesses. This has the potential to create barriers for those with low literacy. Quite additional to the possibility of low self esteem, many of these people lack strategies to deal with new information and as a result may fail early on in their courses.

Training like this often attracts government support or grants.  It further increases goodwill and contributes to a better working environment. ICUT has a range of courses available to meet your company’s needs and further advice is available from our highly qualified and experienced training team.

In brief: Improving business efficiency and performance. This is the key to continuous improvement techniques, and their successful implementation can achieve a safer, less wasteful and more organised business.

Our panel of trainers come with a fine mix of professional experience and academic achievement. At ICUT we pride ourselves on a rapid service providing a flexible approach and matching the exact needs of the client.

You know that your organisation must be competitive in global economy and the skill of continually improving quality is vitally important to an organisations longevity and future success. Whether you are in the service or production business, this training will provide a proactive method of effective and efficient Continuous Quality Improvement (CQI) within your organisation.

Our low rates are not representative of the services we offer. Our experienced and impressively qualified training team will be delighted to work with you through the Continuous Quality Improvement (CQI) process which will take into account the methodology of Total Quality Management (TQM) and incorporates it into a continuous process that is ever-improving and evolving. Measuring customer satisfaction is at the heart of CQI and specific objective and reliable methods of gathering this data are included. The stages of planning, organising and implementing CQI lead you step-by-step towards gaining a greater market share. Readings will be posted on the Learning Management system and as such there are no textbooks needed for this course.

Working with our trainers, you will have the information necessary to justify implementing a Continuous Quality Improvement (CQI) plan for your service or product-based business. Participants will learn how and why CQI is directly related to increased organisational profitability. Participants will also be able to effectively and efficiently implement a Continuous Quality Improvement (CQI) for their business.

In brief: Identifying customer needs and expectations, building relationships and addressing customer concerns. Businesses can hold on to valuable customers while increasing sales.

We have both ready prepared courses or we can tailor a particular course to your individual requirements.

ICUT’s trainers, drawing from their experience and qualified expertise, offer many effective skills and techniques to improve customer satisfaction. Whether working with a front-line staff member or a customer service manager, you’ll surely discover the strategies and best practices used by highly successful British and multinational companies that deliver premier customer service.

In reality, an individual employee alone is unlikely to achieve major changes in the quality of customer service anywhere, however, our training programmes are carefully researched and directed at building up a network of people pulling in the same direction:

• Performance standards
• Turning complaints into opportunities
• Listening skills
• Assertiveness
• Effective communications
• Internal clients
• Customer-focused organisations
• Customer rapport
• Developing a reputation for reliability
• Managing expectations

We feel it is possible to make a real difference with a mix of determination and attitude, bolstered by our record of success. Our management training programmes are inspirational, enjoyable and successful, elevating delegates and their organisations to greater business effectiveness.

In brief: If responsible for planning, implementing or managing organisational change, training will help ensure that the process runs smoothly and meet planned objectives.

We have both ready prepared courses or we can tailor a particular course to your individual requirements.

In a 21^st Century economy, the only constant factor is change, while often the change is organic and people hardly notice it happening. More often, the change is initiated because businesses have to respond to external pressures and constraints, as well as internal ones.

Whether your company is preparing for change, currently managing change or simply having a hard time recovering from change, it will have a direct impact on the people in your organisation. 

Our trainers can help you protect your business from a drop in productivity and morale in the face of imposed change. We offer you the skills to support your business and sustain your market throughout this process.

Change is needed in all businesses to sustain stimulation and creativity – also your people need stability and routine to make them feel safe. Let our trainers draw from their experience to assist you during this time.

In brief: Through their experience, our trainers will boost existing skills, helping your employees to interact better with others by becoming better listeners, asking  effective questions, and developing robust briefing and negotiation skills.

We have both ready prepared courses or we can tailor a particular course to your individual requirements.

Carried out by our team of qualified and experienced trainers, ICUT offers a wide range of communication skills courses aimed at both native and non-native speakers of English. Each course is designed with your particular requirements in mind – assisting with writing, presenting, negotiating or speaking.

From an Effective Business English Writing Skills course to a Presentation Skills course, our range of communication skills training is devised for its relevancy to you and your organisation.

Business Writing Courses

• Effective Business Writing
• Report Writing
• Proposal Writing
• Professional Email Writing
• Grammar and Punctuation
• Writing with Impact

Presentation Skills

• Presenting in English
• Presenting to an International Audience
• Conducting meetings

Taking the time to make sure a report is in the proper format, well-written, and bereft of grammatical mistakes is essential for your company’s image. A poorly written report with bad grammar, misspelt words, and information gaps will reflect negatively on you. It suggests you did not take the time to write it well or lacked the know-how to do so.
A poorly written report also implies you are not proficient or someone who strives to be the best-of-the-best. A written report may be the first impression a prospective client has of your business!

ICUT has an expert communication training team which can help you send the right messages.

In brief: Training in Financial Management will help clients understand the relationship between profit, expenditure and revenue. It will show them how to assess their financial environment, understand profit and loss accounts, and prepare and manage budgets.

We have both ready prepared courses or we can tailor a particular course to your individual requirements. ICUT can also offer mentoring and on-the-job training to the private sector; in particular, ICUT offers support for increased accountability in the management of finances.

Drawn from the expertise and qualifications of our trainers who have been working and still work in industry, our courses are designed to introduce your company’s team to the fundamentals of financial management. Specifically, they will be taught basic accounting concepts and terminology, tracking business transactions and using wide ranging accounting tools. Course activities can also cover the purpose and nature of different financial statements, income statements, balance sheets, cash flow statements, and statements of stockholders equity.

In conclusion, your colleagues can learn how to create and enforce a budget by analysing financial statements, setting objectives and monitoring performance.

In brief: Effective leaders and managers can motivate their staff, leading to increased productivity and a content workplace.

We have both ready prepared courses or we can tailor a particular course to your individual requirements.

Among experienced managers and entrepreneurs no issue is more important than gaining a greater understanding of the responsibilities of a leader. At ICUT, our trainers offer help with creating and maintaining an efficient, effective, and motivated team. ICUT’s trainers can draw upon years of industry experience in order to illustrate how effective leadership can enhance your business and raise your bottom line.

Every organisation wants to maximise team performance by understanding human behaviour and focusing on individual/team needs. Our training can improve your ability to communicate with your team and customers. This work is not just for large corporations; now, more than ever, the small businesses in our economy need to effectively extract all they can from the resources available. At substantially lower rates, than conventional industrial trainers, ICUT can deliver these results!

Strengthen your techniques for managing team performance by having clear and deliverable goals. Our trainers offer the following to strengthen your existing skills:

• Developing definite goals
• Communicating clearly and confidently
• Managing staff and prioritising work
• Managing conflict and handling difficult people
• Encouraging self-motivation with a positive attitude along with handling stress
• Inspiring others and creating a positive and productive atmosphere

In brief: Training in sales and marketing will teach you how to identify and focus on customers’ needs, shaping products and services accordingly, as well as how to develop, promote and deliver the right product, at the right price and the right time.

We have both ready prepared courses or we can tailor a particular course to your individual requirements.

Do you want your business to highlight key customer accounts? Can you identify opportunities or prospects within accounts? Have you got a key account development plan?

Our trainers can analyse how sales really work for your business so can they guide you on appointment setting, client visits, customer needs, sales techniques, overcoming objections and many more techniques from the 'small group' training workshop.

If required, our trainers also work with your sales team to guide on cold calls without fear, uncovering customer needs and other typical hurdles that businesses like yours must meet.

Working in sectors as various as tourism, financial services, manufacturing or telesales, our trainers possess the necessary practical experience to help you deliver excellence in your sales practices. We can also show you how to increase your sales and generate more clients.

On the marketing side, we can work with your business, and guide you in the marketplace. We can help you set marketing objectives, propose marketing strategies, advise on marketing communications and suggest mechanisms for maximising your promotional advantage.

After working with ICUT’s trainers we hope your clients will have discovered a practical planning process that includes clear objectives and priorities, with increased sales results. Such results will represent the success of ICUT’S service to your business.